Clerk:Good afternoon,Miss.What can I do for you?
Lady:Could you give me my account balance.My account number is ……
Clerk:Just a moment.please(enters the account number into the computer)Your name?
Lady:Barbara Winters.
Clerk:Here is your balance(hands her a computer printout)
Lady:Thank you.I want to make a withdrawal of $150.
Clerk:(fills in a withdrawal slip,gives it to the lady to sign,processes the withdrawal,and gives her the money)Here you go,Miss.
Lady:Thank you(she leaves,and now its John's turn)
John:Hello,I'd like to open an account,please.
Clerk:Yes,sir.Would you like to open a saving account or a checking account.
John:Just a savings account for now.Can you tell me how much interest my money will earn.
Clerk:The current rate is 4.5%.You'll have to go to the Customer Service desk to apply for a new account,sir(points to the Customer Service counter)
John:I see.Thank you.